From airways to waterways

by Di Harris

A former head of customer operations for British Airways at Gatwick who joined the Canal and River Trust (CRT) earlier this year as Head of Business Boating will now take responsibility for all boating matters with his job now including the private boating role of Sally Ash until her recent retirement.

Mike Grimes: 

The new Head of Boating for the Canal & River Trust

Mike Grimes is no stranger to building and maintaining relationships with customers and his new team will work on plans that will meet the needs of the entire boating community — ensuring consistency in processes such as boat licensing and communications to all boaters.

Ian Rogers, executive head of customer services at CRT said: “Boaters, of all types, contribute so much to the waterways and it’s important that we listen to them and meet their needs. It makes sense to have both private and business boating under the same banner, so any improvements are for the general good for all.